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Terms & Conditions

  1. Scope of the General Terms and Conditions (T&C)

    1. All deliveries, services and offerings of the Sole Brothers GmbH (hereinafter: thegoodwillout) shall exclusively be carried out on the basis of these General Terms and Conditions, unless explicitly otherwise agreed in writing by the parties. The latest version of the following General Terms and Conditions at the time of the order shall always apply.

    2. Contractual conditions that are set forth by the customer or a third party shall not become contractual content, even if thegoodwillout does not object to the conditions.

  2. Company Name and Address

    Sole Brothers GmbH, Schanzenstr. 41, 51063 Cologne, Germany

  3. Contract Conclusion

    1. The depiction of the products on the thegoodwillout online shop does not constitute a legally binding offer, but rather a non-binding e-catalog. By clicking on the “order now” button, you are submitting a binding order of the items contained in the shopping cart. Order acceptance is confirmed via an automated e-mail (“order confirmation”) immediately after sending the order and does not yet constitute acceptance of the contract.

    2. The order shall only be bindingly accepted after shipping the goods within 5 days. We shall inform you of this in a separate shipping and contract confirmation (“order confirmation”) by e-mail. Should you not receive any order confirmation within this time, you shall no longer be bound to your order. The contractual text is saved at thegoodwillout. However, this storage is only temporary.

  4. Import Regulations

    1. Please follow the import regulations in your country and inform us of any particularities with the import regulations.

    2. Additional customs duties and fees apply for deliveries to non-EU foreign countries. Please obtain more information from your local customs authorities.

    Price Information

    1. The specified prices refer to the item published online with the matching description.

    2. Prices are final prices, e.g. they include the applicable statutory VAT; shipping costs are extra. Shipping costs shall be clearly communicated to you on the product pages, in the shopping cart system and once more on the order page.

  5. Payment

      1. All sales prices must be immediately paid to our account or via Klarna (Pay now, Pay Later, Slice it), PayPal, credit card, or instant transfer after contract conclusion. If you select the “pre-payment” payment method, we will provide our bank information in the order confirmation.

    The following payment options are generally available to the customer:/p>

    Instant transfer, bank transfer in advance, PayPal, credit card (MasterCard/Visa) and cash on delivery (Germany). (Covid-19 Note: Cash on delivery shipments with personal delivery will be redirected to a branch until further notice and must be picked up by the customer. The storage period for these special shipments is extended to 3 weeks).

    In collaboration with Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden, we offer the following payment options The payment is always made to Klarna:

    Pay Later: The term of payment is 14 days from dispatch of the goods. You will find the invoice conditions here

    Slice it: Klarna's financing service allows you to pay for your purchase flexibly in monthly instalments of at least 1/24 of the total amount (but at least EUR 6.95) or under the conditions otherwise specified in the checkout. Payment in instalments is due at the end of each month after Klarna has sent you a monthly invoice. Further information on instalment purchases including the General Terms and Conditions and the European Standard Consumer Credit Information can be found here.

    Pay Now: Your account will be debited immediately after the order is placed.

    direct debit: The direct debit is made after the goods have been shipped. You will be informed of the time by e-mail.

    Credit card (Visa/Mastercard): Available in Austria. The debit is made after the goods or tickets have been shipped / the service is available or, in the case of a subscription, according to the communicated times.

    The use of the payment methods invoice, instalment purchase and direct debit requires a positive credit assessment. Further information and Klarna's terms of use can be found here. General information about Klarna is available Here.
    Your personal data will be handled by Klarna in accordance with the applicable data protection regulations and as described in Klarnas privacy policy.

  6. Default

    Should the customer be in default of payments due, then thegoodwillout shall have the right to invoice statutory default interest. The assertion of greater default damage shall not be excluded.

  7. Objections and Offsetting

    1. Objections to the amount of a thegoodwillout invoice must be presented in writing within 14 days after receiving the invoice enclosed with the goods. Legal claims that may be asserted, even upon expiry of the time period, shall remain unaffected.

    2. The customer may only offset claims from thegoodwillout arising from this agreement with uncontested or legally established claims.

    3. The customer may only assert a right of retention if it is based on the same contractual relationship.

  8. Reservation of Title

    The goods shall remain the property of thegoodwillout until payment is made in full and permanently. During the duration of the reservation of title, the customer shall have the right to own and use the item purchased as per the contract if the customer timely complies with payment obligations.

  9. Liability and Warranty

    1. Warranty and liability are determined according to legal provisions, particularly according to §§ 434 ff BGB [German Civil Code], unless otherwise specified by the following provisions.

    2. thegoodwillout shall be liable for intent and gross negligence. thegoodwillout shall only be liable for intent and gross negligence of an essential contractual obligation and for damages arising from injury to life, body or health. This exclusion of liability shall not apply for the guaranteed condition of goods.

    3. In cases that do not pertain to damages arising from injury to life, body or health or pertain to the guaranteed condition of goods, liability for light negligence shall be limited in sum to the amount of foreseeable damage that is typically expected with its occurrence.

    4. If the products are delivered intact, a damaged cardboard packaging will not entitle the customer to make complaints in accordance with §§ 434 ff BGB (German Civil Code).

    5. The provisions of the product liability law shall remain unaffected.

  10. Address for Complaints

    Complains arising from this contract must be submitted in writing to:

    Sole Brothers GmbH, Schanzenstr. 41, 51063 Cologne, Germany

  11. Complaint / dispute resolution

    Under current law, we are obliged to inform consumers of the existence of the European online dispute resolution platform, which can be used to resolve disputes without the need for a court of law. The European Commission is responsible for setting up the platform.

    Since February 15, 2016, the European Commission has provided a platform for out-of-court dispute resolution. This gives consumers the opportunity to initially resolve disputes linked to their online order without the intervention of a court. The dispute resolution platform can be accessed via this external link

    However, we would like to point out that we are generally not willing to participate in dispute resolution procedures within the context of the European Online Dispute Resolution Platform.

  12. Delivery

    1. Delivery times may amount up to 5 days. Should delivery times differ, we shall provide a notification on the respective product page.

  13. Statute of Limitations

    The statute of limitations shall be based on legal provisions.

  14. Written Form Requirement

    Changes to the contract and ancillary agreements must be made in writing to be effective. The written form requirement shall also apply to foregoing the written form requirement.

  15. Identifiable Address

    thegoodwillout’s identifiable address is as follows:

    Sole Brothers GmbH, Schanzenstr. 41, 51063 Cologne

  16. Cancellation Policy

    1. Statutory Right of Cancellation/p>

      Right of Cancellation

      We can not cancel your orders for technical reasons. Your orders will be sent to the dispatch warehouse within a very short time and will not be released for cancellation after this date.

      Non-EU customers: All sales made outside of the European Union (EU) are final. EU customers: You shall have the right to cancel this contract by returning the goods within fourteen days without specifying reasons.

      The return period is fourteen days from the day on which you or a third party appointed by you (who is not the carrier) has taken possession of the last goods.

      Um To exercise your right of cancellation, you must inform us (Sole Brothers GmbH, Onlineshop, Schanzenstr. 41, 51063 Cologne, Telephone: +49 (0) 800-4110000, E-mail: Customer Support) about your decision to cancel this contract via a clear statement (e.g. a letter sent by mail, fax, or e-mail). To that end, you may use the sample revocation form but this is not required. To comply with the cancellation period, you simply need to give notice that you are exercising the right of cancellation before expiry of the cancellation period.

      Consequences of Cancellation

      If you cancel this contract, then we must immediately refund all payments that we have received from you, including delivery costs (with the exception of additional costs resulting from your selection of a delivery method that differs from the low-cost standard delivery we offer), no later than fourteen days from the day on which we receive your message regarding your cancellation of this contract. For this refund, we shall use the same payment method that you have used in the original transaction, unless otherwise stipulated with you; you shall be charged no fees due to this refund in any case. We may refuse the refund until we receive the goods back or until you have submitted proof that you have returned the goods, whichever comes first.

      You must immediately and, in any case, return or hand over the goods to us within fourteen days from the day on which you inform us about the contract cancellation. The period shall be preserved when you send the goods before expiry of the fourteen-day period. Customers from Germany use the enclosed free return sticker. For returns made from other countries you shall bear the costs for returning the goods. You shall only pay for any loss of value in the goods if this loss of value is attributed to handling the goods in a way that is not necessary to verify the quality, properties and operation of the goods.

    2. Additional Information about the Right of Cancellation

      German customers will be asked to use the included, free return sticker for return when exercising the statutory right of cancellation (16.1).

      Please fill out the return slip included in your shipment for the item that you wish to return, place it together with the undamaged goods—in original packaging, if possible—in the package and carefully adhere it. You may drop off your package at a subsidiary of the Deutsche Post, a DHL Packstation or a DHL Paketbox. We will considered filled-out return slips as an exercise of your right of return.

      End of Cancellation Policy

  17. Final Provisions

    1. The sale to merchants within the meaning of the German Commercial Code (HGB) is excluded. We assume that you will place the order in a personal capacity.

    2. German law shall apply, with the exclusion of the UN Sales Convention.

    3. Should clauses of this contract be invalid or lose their validity, the remainder of the contract shall remain effective. A regulation that comes closest to the will of the contractual parties shall replace the invalid clause.

  18. Business Hours

    Our customer service team is available to assist you via phone support during the following business hours:

    Monday to Friday from 12.00 pm to 6.00 pm

    You can also reach us via E-Mail support here.