Cancellation instructions for end customers of The Good Will Out

Right of cancellation

You can cancel your declaration of contract in written form within two weeks without an indication of reasons (e.g. letter, fax, email) or through return of the property. The notice period begins with receipt of this instruction at the earliest. For protection of cancellation period, the prompt posting of the cancellation or the object shall suffice. The cancellation must be addressed to:

The Good Will Out
Burmann & Imiela GmbH
Händelstr. 41
50674 Köln

Consequences of cancellation

In the event of an effective cancellation, the services received by both parties must be returned and if applicable, benefits obtained (e.g. interest) must be released. If you can not return the payment, service or wares received, in whole or in part, or only in deteriorated condition, you must compensate us to that extent, if applicable. This does not apply for the relinquishment of property, if the deterioration of the property can be traced back to its inspection – as it would have been possible for you in the retail shop. Incidentally, you can avoid the duty of compensation, by making use of the property as if you were an owner and refrain from everything which would impair its value. Property capable of being shipped in a package must be returned. With a return shipment from a delivery of goods, the order value of which equals a total of up to 40 Euro, you are responsible for the costs of the return shipment, if the delivered goods conform to those ordered. Otherwise, the return shipment is free of charge. Property not capable of being shipped as a package will be picked up from you.

The right of cancellation does not exist for the delivery of goods that are produced according to customer specifications (e.g. special configurations in regards to device-specific connections and other special designs) or are clearly tailored to the personal requirements or for delivery of software, to the extent the delivered data carriers have been unsealed (e.g. software CDs, for which the cellophane wrapper was opened) or goods that are not suitable for return due to their nature.

- End of the cancellation instructions -

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